Scope of Technical Support for Premium Users

What Technical Support Covers

Our technical support includes assistance with:

• Bug Fixes
  If you encounter a bug and our team verifies the issue and identifies a solution, we will fix it and provide clear instructions on how to apply the patch.

• Feature Guidance
  If you're unsure how a specific feature works, we’ll explain its functionality and usage.

What Technical Support Does Not Cover

Technical support does not include development-related assistance, such as:

• Custom code modifications and customizations
• Changing or moving elements within the code
• Locating specific parts of the codebase
• Creating or developing components
• Troubleshooting hosting issues
• Understanding how specific parts of the code work
• Handling migrations, installations, or upgrades

What does API includes

• It includes mobile app, sentiment and video calling API requests in your active support period.

Need Development Help?

For any development-related questions or customization support, we encourage you to post your queries on our community website where developers and contributors can assist you.